WATCH HOSPITAL

TERMS & CONDITIONS

www.thewatchhospital.co.uk is part of the The Watch Hospital Ltd. In the following Terms and Conditions: “We” and “Us” means The Watch Hospital Ltd or thewatchhospital.co.uk

 

1. INTRODUCTION

1.1   When making a purchase with us via our website, the following terms and conditions are being agreed to.

1.2   It is your own responsibility to familiarise yourself with these terms and conditions before making any purchase with The Watch Hospital Ltd.

1.3   We hold the right to edit/ change these terms and conditions at any point, it is therefore suggested that they are re-assessed before any purchase that is made with us.

 

2. PAYMENT

2.1   We will only take payment if is an item is in-stock and ready for despatch. If however, for any reason the item cannot be despatched a full refund will be provided. Any refunds can take up to 7 days to be processed.

 

3. CONTRACT OF SALE

3.1   On rare occasions, a product may be mispriced. If you purchase an item that has been mispriced, we reserve the right to cancel the contract of sale and relist the product for the correct price.

3.2   We reserve the right to withdraw from processing an order at any time if the order becomes unacceptable for any reason. The contract of sale does not exist until the item has been despatched.

3.3   A contract made between us through any transaction is governed by the laws of United Kingdom.

 

4. PRIVACY

4.1   Please see our “privacy and cookies” page for any information regarding our privacy policy.

 

5. SECURITY

5.1   When you place an order, your IP address is logged. This is done for fraud protection. Any orders placed are strictly scanned for fraud by our fraud department before shipping. If you choose an alternative shipping address to your billing address, your order may take longer to process as we have to perform necessary security checks. Any suspicious or fraudulent orders may be disclosed to the relevant authorities on their legal request.

 

6. DELIVERY

6.1   Please see our Delivery Policies page for information regarding Delivery services.

If you have any issues with the delivery timescale or the delivery itself, please get in contact with enquiries@thewatchhospital.co.uk and a member of our customer care team will promptly deal with your issue.

6.2   Lost deliveries: The Watch Hospital Ltd uses the Royal Mail for all of our deliveries for reasons of convenience and reliability. Unfortunately, as with all delivery services, there are very rare occasions where parcels are not delivered within the given timescales, or they are completely lost. In these cases, please contact us via our enquiries page and we will endeavour to make sure that your item is delivered to you as soon as possible by getting in touch with the relevant delivery service. If you wish you can directly contact the delivery service yourself with the tracking number we supply in the despatch email. If the item is lost, we cannot send out a replacement or process a refund until the parcel is confirmed lost by the delivery service. This is because in the event of a delayed delivery, the item will be delivered within the above timescales in almost every case.

6.3   In the case of a parcel been shown as signed for with a delivery confirmation available on the delivery services website, if the customer denies receiving this parcel, it is called denial of receipt. In these circumstances, we must contact the delivery service to confirm the delivery details. They will in turn contact the customer with written documentation that needs to be completed to confirm that the parcel was not delivered. These cases are mediated by the delivery service and we cannot take action until they confirm whether the parcel was received or not by the customer.

6.4   Most orders shipped by The Watch Hospital Ltd require a signature upon delivery. Any parcel sent on this basis cannot be delivered without a signature. If you miss the delivery attempt, a card will be left to either arrange redelivery, or arrange collection from your local sorting office/depot.

6.5   In a multiple occupation building, please note that anyone in the building is able to sign for a parcel and confirm receipt. Royal Mail and DHL consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is able to receive the parcel at the given delivery address, or to obtain the parcel once delivered from the signatory.

6.6   When receiving your order, you should check the packaging thoroughly before accepting the parcel to make sure it has not been tampered with in any way. If it appears to have been tampered with, you should refuse delivery. If you accept and sign for the parcel despite this, you will have entered into a contract to accept the parcel in its delivered state and as such, we cannot assume liability for any subsequent issues caused by loss or damage.

 

7. PRICES

7.1   All prices shown on our site are inclusive of VAT (Value Added Tax). This is charged at the current UK rate based on your delivery address.

7.2   VAT is not payable on goods exported from the EU, but this does not affect the amount payable to The Watch Hospital Ltd for your purchase.

7.3   Prices are open to change and can fluctuate daily. The Watch Hospital Ltd reserves the right to alter prices at any point during the day.

 

8. returns

8.1   Please see our returns policy page for information regarding returning items. If any further information is required please contact enquiries@thewatchhospital.co.uk